Step 01
Architect
We map your processes and design where Pega automation, AI and people fit, so the solution matches how your business actually runs.
We pair Pega's intelligent automation and customer engagement suite with 40 years of contact center expertise, so the platform drives real business outcomes, not just workflows.
Tell us where you want to take your CX with Pega and we'll map out your next steps. No obligation.
A specialist will be in touch within one business day to schedule your consultation.
Pega gives you world-class intelligent automation and a customer engagement suite. We bring decades of contact center expertise to put it to work, across sales, service and the processes that run behind them.
Intelligent sales automation anticipates what each customer needs next, so you lift conversion rates and drive revenue instead of leaving pipeline on the table.
Unified messaging lets you manage multi-channel customer engagements with ease, so every conversation feels connected and you build loyalty while you do it.
Digital process automation strips out the inefficiencies that slow you down, so you increase capacity and lower your cost to serve at the same time.
Pega's AI-powered platform automates the work behind every interaction, so routine decisions and tasks run on their own and your people focus on the complex ones.
Put Pega's customer engagement suite to work to create proactive, predictive experiences, so you reach customers with the right next step before they have to ask.
Connect the front-office experience to the back-office work that fulfills it, so what your customer-facing teams promise actually gets delivered across the operation.
Most software partners stop at setup. We've spent 40 years running contact centers, so when we put Pega's automation and customer engagement to work, we build it around what your customers and employees actually need, not just what the platform can do.
We map your processes and design where Pega automation, AI and people fit, so the solution matches how your business actually runs.
We accelerate the move from pilot to production, configuring the Pega workflows, decisioning and automations so the solution performs in the real world.
We focus on the continuous evolution of your Pega solution, keeping the automation and customer engagement in lockstep with your business goals.
Pega brings world-class intelligent automation and a masterful customer engagement suite. We bring decades of customer service and contact center expertise. Put them together and you can revolutionize how your customers and employees experience your business.
Improve customer service with automation that resolves the routine and routes the rest to the right people.
Automate the sales process so your team anticipates customer needs and acts on them at the right moment.
Transform both back- and front-office operations, so the work behind the experience runs as well as the experience itself.
A trusted Pega partner for over a decade, helping dozens of leading companies build proactive, predictive customer experiences.
We plan, build, integrate and optimize solutions on the Pega platform: intelligent automation, customer engagement, and process automation across your front and back office. We have run our Pega practice since 2013, so we bring a decade of delivery experience, not a team that just got certified last quarter.
Three areas, mostly. Sales optimization, where intelligent automation anticipates customer needs to lift conversion and revenue. Omnichannel service, where unified messaging ties multi-channel engagement together. And process automation, where digital workflows strip out inefficiency to increase capacity and lower your cost to serve.
Yes. Plenty of organizations have Pega in place but are not getting the full value from it. We assess what you have, find where automation and customer engagement can do more, and build it out, with the contact center experience to make sure it lands with customers and employees.
Since 2013. Over that time we have completed more than 85 Pega customer projects and our team has earned over 700 Pega certifications since 2021. That is a deep, current bench, not a one-off engagement, which matters when your transformation needs to hold up over years rather than weeks.
We come at Pega from customer experience. Most implementation partners are systems integrators; we have spent 40 years running contact centers for enterprise brands, so we build Pega automation and customer engagement around what customers and employees actually need. Combined with a Pega practice running since 2013 and 700+ certifications, that mix is what has made us a trusted partner for over a decade.
Book a consultation and tell us where you want to take your customer experience with Pega. We will map your current state and next steps. There is no obligation, and a specialist will reach out within one business day.
Reach out today to discover what has made TTEC Digital a trusted Pega partner for over a decade, and what we can build for you next.
Optimizing CX at the point of conversation.