Step 01
Architect
We map your data and design where AI agents and people fit, on a Data Cloud foundation built for complex enterprise environments.
Architecting AI-powered, agent-led contact centres on Salesforce, powering the next generation of intelligent, data-driven customer experiences.
Tell us about your Salesforce environment and we'll map out your next steps. No obligation.
A certified Salesforce architect will be in touch within one business day to schedule your consultation.
Modern customer experience is won or lost in the contact centre. From pilot to production, we architect, deploy and continuously optimise the full Salesforce stack, so your data, AI and agents work as one.
Deploy Agentforce inside Salesforce to handle routine queries and assist live agents, across voice and digital channels, without bolting on a separate platform.
Bring calls into Salesforce with Service Cloud Voice and unify your data in Data Cloud, so agents see the full customer picture on every interaction.
Connect Sales and Marketing Cloud to your service data so campaigns, outreach and follow-up run from one view of the customer.
We architect Salesforce to thrive in multi-vendor environments, integrating cleanly with AWS, Cisco and ServiceNow.
From Health Cloud to Financial Services Cloud, we configure Salesforce for the compliance and data rules of regulated industries.
Plan the roadmap, fix the underlying architecture and improve the processes around it, so the platform scales without rework later.
TTEC Digital is a member of the Salesforce Forward Deployed Engineering (FDE) Partner Network. The designation recognises our proven track record delivering Agentforce and our work to Salesforce's own internal engineering standards.
We map your data and design where AI agents and people fit, on a Data Cloud foundation built for complex enterprise environments.
We accelerate the transition from pilot to production, orchestrating Service Cloud and Agentforce so the platform performs in the real world.
We focus on the continuous evolution of your stack, keeping your technology in lockstep with your business goals.
Most partners configure Salesforce. We extend it. Our proprietary Workforce Management Adapter connects your Salesforce operations to the WFM tools you already run, so demand and staffing stay in step.
See call volume, handle time and agent availability across the floor, in one place.
Track live agent status, Ready, Not Ready and Signed Out, refreshed every three seconds.
Turn historical reporting into sharper forecasts, by skill or queue, down to the interval.
Trusted by enterprises like Nationwide to keep their cloud contact centre and WFM tooling in sync.
We are a consulting, technology and managed services partner working at the intersection of data, AI and customer experience. In practice that means we architect, deploy and continuously optimise Salesforce, from Agentforce and Service Cloud Voice through Data Cloud, with a focus on the contact centre.
It is a Salesforce network of firms with proven Agentforce delivery, given access to Salesforce's own learnings, skills and specialised training. The point is engineering depth, the integrations, APIs and data pipelines that let AI agents work across a real operational environment, and the ability to navigate complex security and data challenges.
That gap is exactly what we are built for. Many organisations stall when they move from experimenting with AI to running it day to day. We bring the engineering needed to get past isolated pilots and into production, then keep it there.
Deployment is the start, not the finish. Our managed services keep your platform continuously optimised and help you adopt new Salesforce capabilities as they land, so momentum holds instead of fading after launch.
Yes. We architect Salesforce to thrive in multi-vendor environments and integrate cleanly with platforms like AWS, Cisco and ServiceNow. Our WFM Adapter also connects Salesforce to the workforce management tools your contact centre already depends on.
Book a consultation and tell us about your Salesforce environment. We will map your current state and next steps. There is no obligation, and a specialist will reach out within one business day.
Tell us where your contact centre is today. We'll map the work to get Agentforce running in production, built by engineers who do this every day.
Optimizing CX at the point of conversation.